Cancellation Policy
Flexible cancellation options for your bookings
Last updated: January 22, 2026
At Omibay, we understand that plans can change. Our cancellation policy is designed to be customer-friendly while protecting service partners. Here's what you need to know about canceling your bookings.
Free Cancellation
Cancel for free with no penalties in these situations:
- Before Partner Assignment: 100% refund if you cancel before a service partner is assigned
- Within 5 Minutes: Cancel within 5 minutes of booking for a full refund
- Partner Not Arrived: If the partner doesn't arrive within 15 minutes of scheduled time
Partial Refund
50% refund (minus cancellation fee) applies when:
- Cancellation after partner assignment but before service begins
- At least 2 hours notice before the scheduled service time
- Service is canceled within 30 minutes of the scheduled start time
Non-Refundable
No refund applies in these situations:
- Cancellation less than 30 minutes before service start time
- After service has already started
- Customer is not present at the scheduled location
- Change of mind after service completion
Cancellation Timeline
- Step 1:Open the Omibay app and go to "Active Bookings"
- Step 2:Select the booking you want to cancel
- Step 3:Click "Cancel Booking" and provide a reason (optional)
- Step 4:Confirm cancellation. Refund will be processed within 5-7 business days
Questions About Cancellations?
We're here to help! Contact our support team:
Email: support@omibay.com