Refund Policy

1. Eligibility and Timeline

• You may raise a complaint for any service-related issue within 30 days from the date of service completion (as marked in the App).
• Complaints raised after 30 days will not be eligible for free rework or refund.

• If you face any issue with the completed service, you can raise a complaint in the App.
• Upon review, if eligible, we will arrange a free rework by the same or a different verified Professional at no additional cost to you.
• Rework will be scheduled at a mutually convenient time.
• No charges will apply for this rework service.

• Refunds are available only if the issue persists after the free rework is completed.
• You may then apply for a refund through the App.
• Eligible refunds will be for the full amount paid for the original service (excluding any platform fees, taxes, or non-refundable charges displayed at booking).

To process your rework request or refund application, we require supporting evidence such as:

• Clear photos and/or videos of the issue.
• Detailed description of the problem.

Our team will verify the issue by reviewing the submitted evidence, service history, Professional reports, and any other relevant information. If the issue is successfully verified as a genuine service deficiency attributable to the Professional, your refund will be approved.

Omibay reserves the right to reject any rework or refund request if:

• No valid issue is found upon verification.
• Evidence is insufficient, unclear, or does not support the claim.
• The issue is due to customer misuse, external factors, or normal wear and tear.
• Any attempt to misuse the policy is detected.

5. Refund Process

• Approved refunds will be processed within 7–10 business days to your original payment method or wallet.
• Payment gateway charges (if any) are non-refundable.
• Partial refunds may be offered in certain cases at Omibay's discretion.

6. Exceptions

This policy does not cover:

• Damage caused after service completion by the customer or third parties.
• Subjective preferences (e.g., style or colour choices).
• Services marked as "completed and accepted" without raising an issue at the time.
• Consumables or materials purchased separately.

Force majeure events (e.g., natural disasters) may affect eligibility.

7. How to Raise a Complaint or Apply for Refund

• Open the Omibay App → Go to "My Bookings" → Select the completed booking → Tap "Report Issue" or "Request Rework/Refund".
• Upload required photos/videos and description.
• Our support team will respond within 24–48 hours.

8. Changes to This Policy

We may update this Policy from time to time. Changes will be notified in the App, and continued use constitutes acceptance.