Partner Suspension Policy

When and why partner accounts can be suspended

Purpose

This policy explains when and why a partner account can be suspended, either temporarily or permanently, to ensure service quality, user safety, and platform trust.

Types of Suspension

  • 1. Temporary Suspension

    A partner may be suspended for a limited period (e.g., 3 days, 7 days, 15 days, or 30 days) depending on the severity of the issue.

  • 2. Permanent Suspension

    A partner may be permanently removed from the platform with no option to rejoin.

Reasons for Temporary Suspension

A partner may face temporary suspension if they:

  1. Frequently cancel accepted bookings without valid reasons.
  2. Arrive late repeatedly or fail to complete assigned jobs.
  3. Receive multiple customer complaints about behavior, hygiene, or professionalism.
  4. Overcharge customers or demand extra payment outside the app.
  5. Use abusive, rude, or inappropriate language with customers.
  6. Share incorrect service information or misrepresent skills.
  7. Have low ratings consistently below the platform threshold.
  8. Violate platform guidelines unintentionally or for the first time.

Action:

  • Partner account will be suspended for a defined period.
  • Training, warning, or re-verification may be required before reactivation.

Reasons for Permanent Suspension

A partner will be permanently suspended if they:

  1. Commit fraud, including fake bookings, fake reviews, or identity misuse.
  2. Harass, threaten, or physically harm customers or staff.
  3. Engage in illegal activities while using the platform.
  4. Share customer personal data without consent.
  5. Use fake documents or provide false verification details.
  6. Attempt to bypass platform payments or redirect customers off-platform.
  7. Repeatedly violate policies after multiple warnings or suspensions.
  8. Damage customer property intentionally or show severe misconduct.

Action:

  • Immediate and permanent account termination.
  • Outstanding payments may be withheld as per legal guidelines.
  • Partner will not be allowed to re-register.

Suspension Notification

  • Partners will be notified via app notification, email, or SMS.
  • The notification will include the reason and suspension duration.

Appeal Process

  • Partners can appeal a suspension within 7 days of notification.
  • Appeals must include valid explanations and supporting evidence.
  • The platform's decision after review will be final.

Reactivation Policy (Temporary Suspension)

  • Account reactivation is subject to successful review.
  • Mandatory training, document re-verification, or probation may apply.

Final Note

The platform reserves the right to suspend or terminate any partner account to protect customers, partners, and platform integrity.

Decisions are made fairly and based on verified evidence.

For questions or support regarding suspension decisions, contact us at suspension@omibay.com.